Frequently Asked Questions

Company Name：Guangzhou Xingshang Yili Network Co., Ltd.
Email: service@aqlivora.com

Orders and Payment

What payment methods does Aqlivora™ accept?

We accept PayPal and major credit or debit cards displayed during checkout. Customers without a PayPal account may select the guest card payment option on the PayPal checkout page. All transactions are processed in United States Dollars.

Does Aqlivora™ store my card information?

No. Complete credit or debit card details are processed through authorized payment providers and are not stored directly on Aqlivora™ servers.

Can I change or cancel my order?

Please email service@aqlivora.com within 12 hours of placing your order. Include your order number and the requested change. We will make a reasonable effort to assist, but an order cannot be changed or canceled after fulfillment has begun.

Why did I not receive an order confirmation?

Order confirmations are sent to the email address entered during checkout. Check your spam, junk, or promotions folder first. If the message is still missing, contact us with your full name and payment date.

Shipping and Delivery

How long does order processing take?

Orders normally require 2–4 business days for verification, product checks, and packaging. During holidays or high-volume periods, processing may take up to 5 business days.

Business days do not include weekends or public holidays.

How much does shipping cost?

A flat $5.99 shipping fee applies to each order unless a different amount or promotional offer is displayed during checkout.

What are the estimated delivery times?

Estimated transit periods after dispatch are:

• United States: 10–15 business days

• Canada, United Kingdom, and Australia: 11–16 business days

• Other supported destinations: 15–20 business days

These timeframes are estimates. Carrier operations, customs reviews, weather, public holidays, and regional conditions may affect delivery.

How can I track my package?

A shipping confirmation email containing a tracking number will be sent after your order leaves the fulfillment facility. Tracking activity may require 1–3 business days to appear after the shipping label is created.

Why has my tracking information stopped updating?

Packages can continue moving between carrier facilities even when no new scan is displayed. Allow several business days for the next update. If the estimated delivery period has passed, email us with your order number.

Will I need to pay customs duties?

International orders may be subject to customs duties, import taxes, or processing fees charged by the destination country. These charges are determined by local authorities and are the customer’s responsibility.

What should I do if my address is incorrect?

Contact service@aqlivora.com immediately. Address corrections are not guaranteed after processing begins. Customers are responsible for checking apartment numbers, postal codes, and contact details before completing checkout.

Products and Compatibility

How do I know whether an accessory fits my vehicle?

Review the measurements, installation method, and compatibility details shown on the product page. Vehicle interiors may vary by manufacturer, model, trim, and production year.

If you need assistance, email us your vehicle make, model, year, and the product name before ordering.

Will the product color look exactly like the website image?

Minor differences may occur because of lighting, photography, screen settings, materials, and production batches. Product dimensions and specifications should be reviewed before purchase.

Are installation instructions included?

Products requiring assembly or mounting generally include basic instructions on the product page, packaging, or accompanying insert. Follow the supplied directions and confirm that the installed accessory does not interfere with vehicle controls, visibility, airbags, seat belts, or ventilation.

Returns and Refunds

What is the Aqlivora™ return period?

Eligible products may be returned within 30 days of delivery. Items must be unused, in their original condition, and returned with their original packaging and proof of purchase.

How do I request a return?

Email service@aqlivora.com before sending any item. Include:

• Your order number

• The product name

• The reason for the return

• Photographs when the item is damaged, defective, or incorrect

If the request is approved, we will provide return instructions. Packages sent without prior authorization may not be accepted.

Are any products excluded from returns?

Customized products, gift cards, clearance items, hygiene-sensitive goods, and products damaged through misuse or incorrect installation may not qualify for return. Original shipping charges are generally non-refundable unless required by law or the return results from our error.

What if my item arrives damaged or incorrect?

Inspect your order after delivery and contact us within 72 hours if an item is damaged, defective, or different from what you ordered. Send clear photographs of the product, packaging, and shipping label so we can review the issue.

When will I receive my refund?

After the authorized return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, normally within 10 business days.

Your bank or payment provider may require additional time to display the funds. If more than 15 business days have passed since approval, contact us.

Can I exchange an item?

The quickest option is to return the original product through the approved return process and place a separate order for the replacement item after the return is accepted.

Account and Privacy

Do I need an account to place an order?

An account may not be required when guest checkout is available. Creating an account can make it easier to view eligible order information and manage contact details.

How is my personal information used?

We use personal information to process orders, arrange delivery, provide customer care, operate our store, detect unauthorized transactions, and manage communications. More information is available in our Privacy Policy.

How can I manage advertising privacy choices?

Where applicable, use the Your Privacy Choices link on our website to opt out of qualifying sales, sharing, or targeted advertising. Recognized Global Privacy Control signals are processed where required by law.

Customer Care

How can I contact Aqlivora™?

Email: service@aqlivora.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM EST

Please include your order number when contacting us about an existing purchase.

Aqlivora™ is operated by Guangzhou Xingshang Yili Network Co., Ltd.