Shipping Policy

Company Name：Guangzhou Xingshang Yili Network Co., Ltd.
Email: service@aqlivora.com

Last Updated: August 7, 2026

This Shipping Policy describes how Aqlivora™ processes and delivers orders. Please review the information below before completing your purchase.

Aqlivora™ automotive accessories may be dispatched from different fulfillment facilities depending on product availability and the customer’s delivery location. As a result, items from the same order may occasionally arrive in separate packages.

1. Order Processing

Orders are generally prepared within 2–4 business days after payment is confirmed.

Processing may include:

• Order verification
• Product inspection
• Packaging
• Shipping-label preparation
• Carrier collection arrangements

During holidays, promotional events, and other high-volume periods, processing may require up to 5 business days.

Business days are Monday through Friday and exclude public holidays. Processing time is separate from estimated transit time.

2. Shipping Fee

Aqlivora™ charges a flat shipping fee of $5.99 per order, regardless of the number of products purchased or the available destination.

Any duties, taxes, or additional charges imposed by the destination country are not included in this shipping fee.

3. Estimated Transit Times

Estimated delivery periods begin after the order has been dispatched.

These timeframes are estimates rather than guaranteed arrival dates. Delivery may take longer because of carrier congestion, customs review, weather conditions, local service interruptions, or incomplete delivery information.

4. Shipping Confirmation and Tracking

After your package leaves the fulfillment facility, we will send a shipping confirmation email containing the available tracking information.

Please allow 1–3 business days for the carrier’s tracking system to display its first update. A label may be created before the package receives its initial carrier scan.

If an order contains multiple items, they may be assigned separate tracking numbers and delivered on different dates.

5. Address Accuracy

Customers are responsible for reviewing their shipping information before submitting an order. Please confirm that the recipient’s name, street address, apartment or unit number, city, state or province, postal code, and contact details are complete.

Aqlivora™ is not responsible for delivery issues caused by:

• Incorrect or incomplete addresses
• Missing apartment or unit numbers
• Unavailable recipients
• Refused packages
• Address changes submitted after dispatch

If a package is returned because of inaccurate delivery information, additional shipping charges may apply before it can be sent again.

6. Address Changes and Cancellations

To request an address correction or order cancellation, contact us within 12 hours of placing the order:

service@aqlivora.com

Include your order number and the requested change. We will review the request, but changes cannot be guaranteed after fulfillment has begun.

Once an order has been processed, transferred to a fulfillment facility, or dispatched, it cannot be modified or canceled.

7. Customs, Import Duties, and Taxes

International orders may be shipped under DDU (Delivered Duty Unpaid) terms unless otherwise stated during checkout.

The recipient is responsible for any import duties, customs fees, taxes, brokerage charges, or related assessments imposed by the destination country.

Customs procedures vary by region. Aqlivora™ cannot control customs decisions or processing times and is not responsible for delays caused by border authorities.

If a customer declines to pay applicable import charges and the package is returned, any refund will be reviewed after the returned parcel is received. Original shipping charges and return-related expenses may be deducted where permitted.

8. Delayed Packages

Carrier tracking may occasionally remain unchanged for several days while a package moves between facilities. This does not always indicate that the shipment has been lost.

If your order has not arrived after the estimated delivery period, please email us with:

• Your order number
• Recipient name
• Delivery address
• Tracking number

We will review the available tracking information and, when appropriate, contact the carrier or fulfillment provider.

9. Damaged Shipments

If an item arrives with shipping-related damage, contact us within 72 hours of delivery at service@aqlivora.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the exterior packaging
• A photograph of the shipping label

Please keep the product and packaging until the review is complete. After evaluating the submitted information, we may arrange a replacement or another appropriate resolution.

10. Lost Shipments

A package is considered lost only after the shipping carrier or fulfillment provider confirms that it cannot be delivered or located.

When a shipment is officially confirmed as lost in transit, Aqlivora™ may arrange a replacement at no additional product or shipping cost. An alternative resolution may be offered when a replacement is unavailable.

Packages marked as delivered by the carrier are not automatically classified as lost. Customers should first check entrances, mailrooms, parcel lockers, household members, neighbors, and local carrier offices.

11. Refused and Unclaimed Packages

Packages refused at delivery or left unclaimed may be returned to the sender. Refund eligibility will be reviewed after the returned package is received and inspected.

Original shipping charges, return transportation costs, customs charges, or carrier fees may be deducted from the refund where applicable.

12. Contact Information

For shipping, tracking, or delivery questions, contact:

Aqlivora™
Operated by: Guangzhou Xingshang Yili Network Co., Ltd.
Email: service@aqlivora.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)