Privacy Policy

Privacy Policy

Company Name：Guangzhou Xingshang Yili Network Co., Ltd.
Email: service@aqlivora.com

Last Updated: August 7, 2026

This Privacy Policy explains how Guangzhou Xingshang Yili Network Co., Ltd., operating under the brand Aqlivora™, collects, uses, discloses, and retains personal information when you visit our online store, purchase our automotive accessories, contact customer care, or otherwise interact with our services.

In this Policy, “Aqlivora,” “we,” “us,” and “our” refer to Guangzhou Xingshang Yili Network Co., Ltd. “Services” refers to our website, online store, checkout functions, customer support, marketing communications, and related features.

By using the Services, you acknowledge the information practices described in this Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with Aqlivora™.

Information You Provide Directly

We may collect information when you:

  • Place or attempt to place an order

  • Create or manage a customer account

  • Subscribe to promotional communications

  • Submit a product review

  • Participate in a promotion or survey

  • Request a return or refund

  • Contact customer care

This information may include:

  • Full name

  • Email address

  • Telephone number

  • Shipping and billing address

  • Account login information

  • Products viewed or purchased

  • Order and transaction history

  • Return and refund information

  • Vehicle-related details you voluntarily provide

  • Messages, photographs, reviews, and other customer-care communications

Payment Information

Payments are handled by Shopify Payments, PayPal, card networks, financial institutions, or other authorized payment providers available during checkout.

We may receive limited transaction details, such as payment status, payment method, billing address, and transaction identifiers. We do not directly retain complete credit or debit card numbers on our own servers.

Information Collected Automatically

When you browse or use the Services, we and our technology providers may automatically collect:

  • Internet Protocol address

  • Browser type and language

  • Device type and operating system

  • Approximate location derived from an IP address

  • Referring and exit pages

  • Pages and products viewed

  • Search activity

  • Shopping-cart interactions

  • Date, time, and duration of visits

  • Cookie and advertising identifiers

  • Website performance and diagnostic information

This information may be collected through cookies, pixels, tags, software development kits, log files, and similar technologies.

Information Received From Other Sources

We may receive information from:

  • Shopify and ecommerce service providers

  • Payment processors

  • Shipping carriers and fulfillment partners

  • Fraud-screening providers

  • Analytics and advertising platforms

  • Social media services

  • Customer review platforms

  • Business and marketing partners

The information received may include updated delivery information, transaction status, advertising engagement, fraud-risk indicators, or information you authorized another service to provide.

2. How We Use Personal Information

We may use personal information for the following purposes:

Processing Purchases

  • Confirming and processing orders

  • Authorizing payments

  • Arranging packaging and delivery

  • Providing tracking information

  • Managing cancellations, returns, replacements, and refunds

  • Sending transaction-related notices

Operating Our Store

  • Maintaining customer accounts

  • Remembering shopping-cart selections

  • Providing website functions

  • Troubleshooting technical problems

  • Monitoring website reliability and performance

  • Developing and improving products, content, and store features

Customer Care

  • Responding to questions and requests

  • Reviewing product or vehicle-compatibility inquiries

  • Investigating missing, damaged, or incorrect shipments

  • Providing information about orders and store policies

  • Maintaining records of customer communications

Marketing and Advertising

Where permitted by law, we may use information to:

  • Send promotional emails when you have subscribed

  • Present offers based on store activity

  • Measure advertising performance

  • Build advertising audiences

  • Show advertisements on other websites and platforms

  • Limit repetitive or irrelevant advertising

You may unsubscribe from promotional emails at any time. Unsubscribing from marketing does not prevent us from sending order confirmations, shipping notices, policy updates, or other non-promotional messages.

Fraud Detection and Store Protection

We may process information to:

  • Verify transactions

  • Identify suspicious account activity

  • Prevent payment fraud and misuse

  • Enforce our store policies

  • Protect customers, our company, and service providers

  • Comply with legal requests and regulatory obligations

Legal and Business Purposes

We may also use information to:

  • Maintain financial and transaction records

  • Respond to lawful government or regulatory requests

  • Establish, exercise, or defend legal claims

  • Complete audits and internal reviews

  • Support a merger, financing, reorganization, or business transfer

  • Comply with tax, accounting, customs, and consumer-protection requirements

3. Legal Bases for Processing

Where laws require us to identify a legal basis, we may process personal information based on:

  • Contractual necessity: To accept, fulfill, deliver, return, or refund an order

  • Legitimate interests: To operate our store, improve services, detect misuse, and respond to customers

  • Consent: For optional cookies, promotional communications, or other activities where consent is required

  • Legal obligations: To meet tax, accounting, regulatory, customs, and law-enforcement requirements

  • Protection of legal rights: To investigate disputes and establish or defend claims

You may withdraw consent where processing depends on consent. Withdrawal will not affect processing completed before the request was received.

4. How We Disclose Personal Information

We may disclose personal information to third parties that perform services on our behalf or support our store.

Ecommerce and Technology Providers

Our store is hosted by Shopify. Shopify processes certain information to provide storefront, account, checkout, payment, and ecommerce functions.

You can learn more through the Shopify Consumer Privacy Policy.

Payment Providers

Transaction information may be disclosed to payment processors, card networks, PayPal, acquiring banks, and fraud-monitoring providers for payment authorization and transaction management.

Fulfillment and Delivery Providers

We may provide names, delivery addresses, telephone numbers, order contents, and related shipment information to warehouses, manufacturing partners, fulfillment providers, customs agents, and shipping carriers.

Business Service Providers

Information may be disclosed to providers that assist with:

  • Website hosting and maintenance

  • Customer-support systems

  • Email delivery

  • Product reviews

  • Analytics and reporting

  • Fraud monitoring

  • Accounting and recordkeeping

  • Professional and legal services

These providers may process information only for contracted services and subject to applicable requirements.

Advertising and Analytics Partners

Subject to your choices and applicable law, advertising and analytics partners may collect or receive device, cookie, browsing, and purchase-related information.

Partners used by the store may include:

These companies operate under their own privacy policies. Depending on your location, certain advertising disclosures may be classified as a “sale,” “sharing,” or processing for targeted advertising, even when no money is exchanged for the information.

Legal and Regulatory Disclosures

We may disclose information when reasonably necessary to:

  • Comply with a law, regulation, court order, or legal process

  • Respond to authorized government requests

  • Investigate fraud or unlawful activity

  • Enforce agreements and store policies

  • Protect legal rights, property, customers, or service providers

Business Transactions

Personal information may be transferred as part of a financing, merger, acquisition, corporate restructuring, insolvency proceeding, or sale of some or all company assets.

We do not disclose personal information to third parties for purposes unrelated to those described in this Policy unless you direct us to do so or the disclosure is otherwise permitted by law.

5. Cookies and Similar Technologies

Cookies are small data files stored on a browser or device. We use cookies and related technologies to operate the store, remember preferences, understand website activity, and support advertising.

Essential Cookies

These cookies support core functions such as:

  • Shopping carts

  • Checkout

  • Account authentication

  • Fraud monitoring

  • Website navigation

  • Preference storage

Disabling essential cookies may prevent certain store features from operating correctly.

Analytics Cookies

Analytics technologies help us understand how visitors interact with pages, products, and store features. This information may be used to evaluate performance and improve navigation.

Advertising Cookies

Advertising technologies may be used to measure campaigns, create audience groups, and present advertisements based on interactions with our store and other websites.

More information about cookies commonly used through Shopify is available in Shopify’s Cookie Policy.

Managing Cookies

Depending on your location, you may be able to accept, reject, or manage non-essential cookies through our cookie banner or privacy settings.

You may also control cookies through your browser. Blocking cookies can affect account access, cart functions, saved preferences, and checkout performance.

6. Targeted Advertising and Privacy Signals

Some U.S. state privacy laws allow residents to opt out of activities classified as the sale or sharing of personal information or the processing of personal information for targeted advertising.

Where required, you may exercise this choice through our “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link.

We also process recognized Global Privacy Control signals as opt-out requests where applicable law requires us to do so. Such signals generally apply to the browser and device from which they are sent.

Other “Do Not Track” browser signals may not receive a separate response because no single industry standard applies to all such signals.

7. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Obtain a portable copy of certain information

  • Withdraw consent

  • Object to or restrict certain processing

  • Opt out of targeted advertising

  • Opt out of qualifying sales or sharing of personal information

  • Appeal a decision concerning a privacy request

  • Receive equal service without unlawful discrimination for exercising privacy rights

These rights may be limited by legal exceptions. For example, we may retain information needed to complete transactions, maintain tax records, address fraud, resolve disputes, or comply with legal obligations.

Submitting a Request

To submit a privacy request, email:

service@aqlivora.com

Please include:

  • Your name

  • The email address associated with your account or order

  • The type of request

  • Information reasonably necessary to locate the relevant records

We may ask you to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.

8. California Privacy Information

California residents may have rights under the California Consumer Privacy Act, as amended, including rights to know, correct, delete, and opt out of qualifying sales or sharing.

The categories of personal information we may collect include:

  • Identifiers

  • Customer and transaction records

  • Commercial information

  • Internet or electronic activity

  • Approximate location information

  • Audio, visual, or communication content voluntarily provided

  • Inferences drawn from shopping or website activity

The purposes for collecting and disclosing these categories are explained throughout this Policy.

We do not knowingly sell or share the personal information of consumers under 16 for cross-context behavioral advertising.

California residents may exercise applicable opt-out rights through our privacy-choice page or a recognized Global Privacy Control signal. Additional information about this mechanism is available from the California Attorney General.

9. International Data Transfers

Aqlivora™ serves customers across multiple regions. Personal information may be transferred to, stored in, or processed in countries outside your place of residence.

These countries may have different privacy laws. Where required, we use contractual arrangements or other legally recognized measures to support international transfers.

Shopify and other providers may process information through infrastructure located in multiple countries.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

  • The duration of a customer relationship

  • Order fulfillment and return periods

  • Tax and accounting requirements

  • Payment and fraud-monitoring obligations

  • Contractual requirements

  • Customer-care history

  • Actual or anticipated legal disputes

  • Applicable limitation periods

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to technical and legal limitations.

11. Information Protection

We maintain administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

These measures may include:

  • Encrypted transmission

  • Account and access restrictions

  • Payment-provider controls

  • Monitoring and fraud-detection tools

  • Internal confidentiality requirements

  • Service-provider agreements

No website, network, storage system, or method of electronic transmission can be guaranteed to eliminate every risk. Customers should use unique account passwords and avoid sending payment-card information through ordinary email.

12. Data Incident Response

If a data incident affects personal information, we will investigate the circumstances, take appropriate response measures, and provide notifications to affected individuals or authorities when required by applicable law.

Notification timing and content will depend on the nature of the incident and the requirements of the relevant jurisdiction.

13. Children’s Information

The Services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If we learn that such information was collected without legally required authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has submitted personal information may contact us at service@aqlivora.com.

Information about U.S. children’s privacy requirements is available through the Federal Trade Commission’s COPPA guidance.

14. Marketing Communications

If you subscribe to promotional emails, we may send product announcements, offers, and store updates.

You may unsubscribe by:

  • Selecting the unsubscribe link in a promotional email

  • Updating available communication preferences

  • Contacting us at service@aqlivora.com

We may continue sending non-promotional communications related to orders, returns, account activity, policy updates, or customer-care requests.

We do not use false sender information or misleading subject lines in our promotional communications.

15. Third-Party Websites

The Services may link to websites, applications, or platforms that we do not operate. Their information practices are governed by their own policies.

Aqlivora™ is not responsible for the privacy practices, content, availability, or independent activities of third-party services. Review the applicable policy before providing personal information to another organization.

16. Changes to This Privacy Policy

We may update this Policy to reflect changes in our store, technology, service providers, legal obligations, or information practices.

The current version will be posted on this page with a revised “Last Updated” date. Where required, we will provide additional notice of material changes.

17. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, contact:

Aqlivora™
Operated by: Guangzhou Xingshang Yili Network Co., Ltd.
Email: service@aqlivora.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM EST

When contacting us about an order, please include your order number and the email address used at checkout.