Return and Refund Policy

Company Name：Guangzhou Xingshang Yili Network Co., Ltd.
Email: service@aqlivora.com

Last Updated: August 7, 2026

Aqlivora™ accepts eligible return requests within the timeframe described below. This policy explains the conditions for returns, exchanges, damaged orders, and refunds.

1. 30-Day Return Window

You may request a return within 30 calendar days after receiving your order.

To qualify, the product must:

• Be unused and in the condition in which it arrived
• Include all components, accessories, manuals, and tags
• Be placed in its original product packaging
• Show no installation marks, stains, wear, or customer-caused damage
• Be accompanied by an order confirmation or other proof of purchase

Receiving approval is required before sending any product back.

2. Requesting a Return

To begin a return, email:

service@aqlivora.com

Please include:

• Your full name
• Order number
• Product being returned
• Reason for the request
• Relevant photographs when applicable

After reviewing the request, we will provide the appropriate return instructions and, when applicable, a return shipping label. Any return-shipping charges that apply will be explained before the item is sent.

Products mailed without prior authorization may be refused and may not qualify for a refund.

3. Incorrect, Damaged, or Defective Items

Please review your order shortly after delivery. If the item received is incorrect, damaged during shipment, or has a product defect, contact us within 72 hours of delivery.

Your message should include:

• The order number
• A description of the concern
• Photographs of the item
• Photographs of the packaging
• A photograph of the shipping label

Keep the product and packaging until the review is complete. Depending on the circumstances and available inventory, we may offer a replacement, refund, or another appropriate resolution.

4. Items That Cannot Be Returned

Returns may not be accepted for:

• Customized or personalized products
• Items showing installation marks or customer-caused damage
• Products missing components, accessories, or original packaging
• Items altered, washed, repaired, or modified after delivery
• Gift cards
• Products clearly identified as final sale
• Items subject to return restrictions for legal or transportation reasons

Original shipping charges are generally not refundable unless the order arrived incorrect or damaged, or reimbursement is otherwise required by applicable law.

Contact us before returning an item if you are uncertain about its eligibility.

5. Exchanges

Aqlivora™ does not process direct product exchanges.

To obtain a different item:

1. Request a return for the original product.
2. Wait for the return request to be approved.
3. Place a separate order for the preferred product.

This approach allows the new order to be processed according to current availability.

6. European Union Right of Withdrawal

Where applicable, customers purchasing online for delivery within the European Union may withdraw from the purchase within 14 days after receiving the goods, without providing a reason. Certain categories and circumstances are excluded under applicable law.

Unless the product is faulty or the seller agrees otherwise, customers may be responsible for return postage under the statutory withdrawal process. This section does not limit any mandatory consumer rights. Further information is available from the European Union’s official Your Europe portal.

Returned products must generally be handled only as necessary to inspect their nature, characteristics, and function. Deductions may apply when handling reduces the product’s value beyond what would ordinarily be permitted.

7. Return Inspection

After the returned package arrives, it will be reviewed to confirm:

• The correct product was returned
• All included components are present
• The item meets the return conditions
• The return matches the approved request

We will notify you by email after the inspection is completed. If the return does not meet the stated requirements, the refund may be reduced or declined where permitted.

8. Refunds

Approved refunds are issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be submitted. Your bank, card issuer, or PayPal may require additional time to display the credit.

If more than 15 business days have passed since receiving confirmation that your refund was approved, contact service@aqlivora.com.

Currency-conversion differences, bank fees, and payment-provider charges are controlled by the relevant financial institution and may not be recoverable.

9. Return Address

Do not send returns to the company’s administrative address or to an address shown on the original parcel.

The correct return destination will be provided after the request is approved. Return locations may vary according to the product and fulfillment facility.

Aqlivora™ is not responsible for items sent to an unauthorized address.

10. Contact Information

Aqlivora™
Operated by: Guangzhou Xingshang Yili Network Co., Ltd.
Email: service@aqlivora.com
Customer Care Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)